Returns

RETURNS & REFUNDS POLICY

Last updated: [Insert Date]

At LÚME Auto Care, customer satisfaction matters to us. Please review our policy carefully before placing an order.

RETURN ELIGIBILITY
We accept returns only if:

- the item arrives damaged
- the item arrives defective
- the wrong item was received

To qualify, you must contact us within 48 hours of delivery with:

- your order number
- clear photos of the item
- photos of packaging (if applicable)

NON-RETURNABLE ITEMS
For hygiene, product integrity, and anti-fraud reasons, we do NOT accept returns or refunds for:

- used products
- opened products
- products damaged by misuse
- buyer’s remorse
- incorrect orders placed by the customer
- orders with incorrect shipping addresses entered by the customer
- normal shipping delays outside our control

CHANGE OF MIND
We do not offer refunds for change-of-mind purchases.

ORDER CANCELLATIONS
Orders may only be canceled within 12 hours of purchase.

After processing begins, cancellations are not guaranteed.

REFUND APPROVAL
If approved, refunds will be issued to the original payment method.

Refund processing may take 5–10 business days depending on your payment provider.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item was confirmed defective or incorrect.

CHARGEBACK ABUSE
Fraudulent chargebacks or abuse of refund claims may be disputed with carrier delivery confirmation, tracking evidence, and order records.

CONTACT
support@lumeautocare.com