FAQ
FAQ
FREQUENTLY ASKED QUESTIONS
1. HOW LONG DOES SHIPPING TAKE?
Orders are typically processed within 1–3 business days.
Estimated delivery times within the United States are usually 7–15 business days.
Tracking information will be emailed once your order ships.
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2. HOW CAN I TRACK MY ORDER?
Once your order has shipped, you’ll receive a tracking number by email.
Please allow 2–5 business days for tracking updates to appear.
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3. DO YOU OFFER FREE SHIPPING?
Yes. We offer free shipping on eligible orders within the United States.
Promotional shipping offers may vary.
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4. WHAT IS YOUR RETURN POLICY?
We accept returns only for damaged, defective, or incorrect items.
Claims must be submitted within 48 hours of delivery with clear photo evidence.
We do not accept returns for used items, opened products, buyer’s remorse, or shipping delays outside our control.
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5. CAN I CANCEL MY ORDER?
Orders may be canceled within 12 hours of purchase.
Once processing begins, cancellation may no longer be possible.
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6. MY PACKAGE SAYS DELIVERED BUT I DIDN’T RECEIVE IT.
If your tracking shows delivered, please first check:
- around your property
- with neighbors
- your local carrier
LÚME Auto Care is not responsible for packages marked as delivered by the carrier.
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7. WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Please contact us immediately.
If your order has not yet shipped, we may be able to update the address.
If the order has already shipped, we cannot guarantee changes or refunds.
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8. ARE YOUR PRODUCTS BEGINNER FRIENDLY?
Yes.
Our products are selected for both first-time car owners and experienced detailing enthusiasts.
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9. DO YOUR PRODUCTS WORK ON ALL VEHICLES?
Most products are compatible with standard cars, SUVs, trucks, and many motorcycles.
Always read product instructions before use.
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10. ARE YOUR PRODUCTS SAFE FOR PAINT?
Yes, products intended for paint surfaces are selected to be paint-safe when used as directed.
Always test on a small area first.
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11. DO YOU OFFER CUSTOMER SUPPORT?
Absolutely.
For any questions, please contact:
support@lumeautocare.com
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12. DO YOU SHIP INTERNATIONALLY?
Currently, shipping availability depends on your location.
Shipping options will appear during checkout.
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13. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit/debit cards and secure payment methods available at checkout.
All transactions are encrypted and secure.
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14. WHY DID MY ITEMS ARRIVE SEPARATELY?
Some products may ship from different fulfillment centers.
This means your order may arrive in multiple packages.